Terms of Service

1. Provider

Services under the System House (Software and Marketing) brand are provided by BALLERS, obrt za usluge i trgovinu, vl. Moran Čerkez, registered at Mirnovečka ulica 33, 10430 Mala Rakovica, Croatia, VAT ID (OIB) 83905357760, registration number 98945467 (the “Provider”). Contact: info@systemmarketinghouse.com, +385 95 582 0438.

The business is not registered for VAT — VAT is not charged pursuant to Art. 90 of the Croatian VAT Act. All prices shown are final.

By subscribing or accepting a quote you agree to these Terms, which form part of every agreement between the Provider and the client (the “Client”).

2. Services

We operate on a subscription model with three core services:

• Websites — build, hosting, maintenance, backups and agreed content edits, billed monthly.
• CRM — setup and use of the CRM with automations, calendars, email and SMS flows, billed monthly with support.
• Meta ads management — campaign creation, launch and optimisation on Facebook and Instagram. The management fee excludes ad spend, which the Client pays directly to Meta.

Exact scope, deliverables and timelines are set in the quote or package description at order time. Anything not explicitly listed is additional work and billed separately.

3. Term and cancellation

• Website subscription: minimum term of 12 months, then rolling with 30 days’ notice.
• CRM subscription: minimum 3 months, then rolling with 30 days’ notice.
• Meta ads management: minimum 3 months, then rolling with 30 days’ notice.

Terminating before the minimum term ends obliges the Client to pay the remaining monthly instalments of that term. Cancellations must be sent in writing to info@systemmarketinghouse.com.

4. Prices and payment

• All prices are in euros (EUR) and final — no VAT is charged.
• Stripe: monthly subscriptions are charged automatically on the renewal date. Manage payment details in the client portal.
• Direct invoice: bank transfer due within 8 days unless agreed otherwise.
• Late payments accrue statutory default interest; services may be suspended after 15 days of non-payment.
• Subscription prices may change with 30 days’ notice; you may cancel before the new price applies.

5. Client obligations

The Client provides content, logos, images and access on time, warrants the rights to all materials supplied, keeps campaigns and data compliant with Meta, Google and data protection rules, and names an approver. Delays in materials shift timelines but do not pause billing.

6. Ownership and licence

The Client owns its content, data and logos. During the subscription the Client has the right to use the delivered website, templates, automations and configurations. Those rights end when the subscription ends unless a buy-out or transfer is agreed in writing. Client-owned domains always remain with the Client.

7. Third-party tools

Parts of the service run on third-party platforms (GoHighLevel, Meta, Google, Stripe, hosting providers) whose availability, policies and prices are outside our control. System House is a GoHighLevel affiliate partner and may earn commission on referrals, at no extra cost to the Client.

8. Results and liability

We do not guarantee a specific number of leads, sales or revenue. Provider liability is limited to the fees paid in the three months preceding the claim. We are not liable for indirect damages, lost profits, or outages on third-party platforms.

9. Consumers and withdrawal

Consumers may withdraw from a distance contract within 14 days without giving a reason. If the consumer asks us to start immediately within that period and then withdraws, a proportionate fee for work performed is due; once the service is fully performed with prior consent, the right to withdraw ends. Complaints: info@systemmarketinghouse.com — answered in writing within 15 days. EU ODR platform: ec.europa.eu/consumers/odr.

10. Data protection

Where we process personal data of the Client’s contacts (e.g. in the CRM), we act as processor and the Client as controller. See the Privacy Policy; a data processing agreement is available on request.

11. Governing law

Croatian law applies; the competent court in Zagreb has jurisdiction. Changes to these Terms are published here, with 30 days’ notice for existing subscriptions.